Has anyone had success with connecting a “skipped” house to OpenServe fibre?
The previous owner of our house (in Somerset West) refused access to OpenServe to install fibre when they originally rolled out in the area. Now my house is one of two in the street that aren’t covered by OpenServe. This is shown on the coverage map and any ISP query I do says I’m not covered.
Anything I try gets me referred back to:
If not covered, fill in the form and if enough people, then we’ll roll out in your area.
Afrihost have tried to help me escalate, but I can’t seem to get through the front door.
The rollout was years ago. I don’t think they messed up or anything like that, I just want to get it installed now, but OpenServe / Telkom being as big as they are don’t seem to cater for that scenario at the moment.
But if someone has a contact that could help a lot.
I wonder what they refused. Not sure how it would have worked, but they generally only dig up the road and driveways and lay the cable and close it up unless there’s already underground trunking available and from there it’s just a case of going to the boundary wall and then into the house, so it’s a bit strange that you’re showing not covered unless they refused digging up the driveway, sidewalk or something which means there’s no fibre in front of the house.
The only thing I can think of is to send an email to all ISP’s sales / fibre contacts explaining the situation. Hopefully one of them will have details for a service / installation manager in the area and try to help albeit most likely at your expense. I mean, the fibre is most likely right there, it’s just a case of getting it pulled to the house.
Afrihost is generally on the ball with that as I know that with my Vuma issues end of last year they escalated to the area’s service delivery manager. It’s obviously not an install, but still.
It’s the same parent company if I am not mistaken. I tend to agree here. Afrihost is your best chance there. I’m with Vox, and I can tell you, I had the same experience there with a Fibre connection that had to be transferred. The previous homeowner cancelled too late… so every time someone looked at the issue, they would get to the point where they discover the line is already assigned to another active account… and then it would simply stop there. It took very close to the time for the notice period to expire before someone figured it out…
Best tip I can give, check if the main line runs in front of your yard outside. Grawe n gat en kap die lyn af!! ooooooppsss. I wanted to plant a tree there. That’s the quickest you will get them out because everyone is going to log a “no service” and they need to pull the line back and install new line. Then they can sort you out with a line.