General Manager: Sensible Solar
Location: Ballito, KZN
Salary: Negotiable based on qualifications and experience
Objective: Ensure our customers continue have an unbeatable experience from initial contact, sale, installation, handover and to long-term support.
- Driver’s license, experience in management, understanding of SIPOC / process management.
- Good communicator who has a strong work ethic and a desire to service customers efficiently.
- Oversee the procurement, logistics, scheduling & management of jobs with the Operations Coordinator(s) and a branch managers.
- Ensure all checklists are implemented throughout our sales, procurement, manufacturing and installation processes and that all processes are effectively scheduled to avoid delays or work stoppages.
- Manage the effective integration between the sales and installation teams, especially with respect to individual jobs and the customer experience.
- Ensure effective client liaison, take the lead on incident management or customer complaints / dissatisfaction.
- Maintain an effective process to logging, prioritisation and resolving installation snags and ongoing support issues.
- Maintain an effective process for ensuring tools & equipment are audit against a register and checked regularly for abuse or failure.
- Maintain sufficient stock of consumables and spare tools as informed by procurement trends and the tool maintenance process above.
- Develop processes to effectively manage properties including offices, warehouses and factories, ensuring facilities management, safety and other compliance obligations are met.
- Ensure effective internal and external communication is happening and escalate as necessary.
- Develop and improve systems, processes and procedures and put focus on the development of checklists to ensure effective implementation thereof.
- Improve systems and team efficiencies by identifying aspects of our operations that are unduly slow or inefficient and proposing improvements thereto.
- Manage the fleet of owned and/or leased vehicles in the fleet, ensuring regular checklisted inspections, servicing on schedule, first aid kits, spare tyres, tow hitches and trailer electrics.
- Oversee HR management and statutory compliance and in this and all areas listed above, motivate for and handle recruitment of a team required to efficiently manage the business.
- The business is growing quickly. Things will change, including your scope of work. You will need to roll with the punches.
Apply at https://forms.gle/7ACcfkce7mVJSVYe9