These are the agents:
Hello Rich,
This is an old model that will possibly require a firmware update for those options to be available.
Even a Solis cloud doesn’t recognise this serial number anymore.
Since this unit is old, its very sensitive to firmware upgrade and there’s a possibility of the unit breaking during the firmware upgrade.
Kind Regards,
Lydia Madela
Service Line Operator and Support - South Africa
Address: 1487 Seilskip Road, Laser Park,
Honeydew, Roodepoort,
Gauteng
Office : +27 010 222 0181
National Service Line Number: +27871630747